Job Summary:
● Responsible for sales and operation of Non Japanese Market
General:
● To protect H.I.S. name, assets, interests, image & integrity in the performance of your functions.
● You must always adhere to company policies as well as local laws, rules and regulations.
● To perform all other functions as deemed necessary by the Branch Manager & General Manager.
Duties & Responsibilities:
● Speak Good English and Mandarin.
● Handle agent and customers enquiries from walk-ins, emails, phone calls referrals etc.
● Plan and arrange for flights, hotels, rental cars, tours and any other travel related services
● Determine customers’ needs and preferences, such as fares and schedules information especially for each market
● Determining costs and preparing quotations for sales, must secure minimum profit margin
● Conduct market analysis on competitors’ products & latest destination trends
● Give related advice about local weather conditions, customs, attractions and visa requirements
● Make alternative booking arrangements if changes arise even during the trip
● Must collect deposit upon confirmation and full payment received before departure
● Issuance of travel related documents, must double check all information given is correct
● Use promotional techniques and prepare necessary materials to sell the tour packages
● Providing customer service from point of enquiry to travelling issues, complaints or refunds
● Join travel fair to find and make connection with new agent
● Building strong client relationship and account management with existing, new & potential agents and customers
● Meet individual, team and department sales targets for each financial year
● Preparation & submission of montly sales related reports
● Administrative work relating to the sales (invoices, SD recording & etc)
● Provide guidance and leadership for junior staff and team in terms of sales and operational issues in the direction of the company and business unit goals
● Any other ad-hoc duties and always work as a team player