Due to the expansion of our company and continuation of our quality services, we are seeking for dynamic individuals to join H.I.S. Travel Malaysia Sdn. Bhd.

We are looking for

Non Japanese Market Sales Assistant Manager

Job Summary:
● Responsible for sales and operation of Non Japanese Market
● To protect H.I.S. name, assets, interests, image & integrity in the performance of your functions.
● You must always adhere to company policies as well as local laws, rules and regulations.
● To perform all other functions as deemed necessary by the Branch Manager & General Manager.
Duties & Responsibilities:
● Speak Good English and Mandarin.
● Handle agent and customers enquiries from walk-ins, emails, phone calls referrals etc.
● Plan and arrange for flights, hotels, rental cars, tours and any other travel related services
● Determine customers’ needs and preferences, such as fares and schedules information especially for each market
● Determining costs and preparing quotations for sales, must secure minimum profit margin
● Conduct market analysis on competitors’ products & latest destination trends
● Give related advice about local weather conditions, customs, attractions and visa requirements
● Make alternative booking arrangements if changes arise even during the trip
● Must collect deposit upon confirmation and full payment received before departure
● Issuance of travel related documents, must double check all information given is correct
● Use promotional techniques and prepare necessary materials to sell the tour packages
● Providing customer service from point of enquiry to travelling issues, complaints or refunds
● Join travel fair to find and make connection with new agent
● Building strong client relationship and account management with existing, new & potential agents and customers
● Meet individual, team and department sales targets for each financial year
● Preparation & submission of montly sales related reports
● Administrative work relating to the sales (invoices, SD recording & etc)
● Provide guidance and leadership for junior staff and team in terms of sales and operational issues in the direction of the company and business unit goals
● Any other ad-hoc duties and always work as a team player
Applicants please send a detailed resume, indicating academic qualifications, expected salary, and contact number via email to:
Human Resources Department
Email: hr-kul@his-world.com

Only shortlisted candidates will be notified.