Reminder
Reminders
- JR tickets operate under a registration system, with a very complicated booking process. Therefore, please ensure that you have provided the required information in order to make a purchase. Please bear in mind that H.I.S Travel Malaysia is not liable for any delays due to insufficient or incorrect information provided by travelers
- Children require a child pass if occupying a seat in a reserved-seat carriage or traveling alone
- Luggage Restrictions: passengers may bring up to two pieces of luggage, not including carry-ons and smaller bags. Each piece may not weigh more than 30kg and its length, width and depth may not add up to more than 250cm, while its length may not exceed 200cm
Refund Policy
- [Refund Policy] For any “Exchange Order Voucher” that have not been exchanged into an “Official Pass” you can apply for a refund within 11 months from the purchased date. However, a 15% cancellation fee will be charged. Please ensure that you keep your vouchers safe as we cannot issue new passes or process refunds if passes are lost, stolen or partially used
- [Refund Policy] For travelers with vouchers eligible for refund, please send the original Exchange Order Voucher back to H.I.S Travel Malaysia’s office for refund processing
