FAQs
Check-in time is after 3pm and check-out time is before 12 noon. For guaranteed room availability prior to check-in time, the room must be
pre-blocked (1) one night before, chargeable at full day’s rate. Late check-out till 6pm is chargeable at 50% of room rate and a full day’s rate
will apply for check-out after 6pm.
* The above offer is applicable for New Bookings only. Room is subject to availability upon confirmation.
• All rates quoted are not subjected to 6% Sales & Service Tax (SST).
• In accordance with the Short-Term Economic Recovery Plan (PENJANA) announced by the Government of
Malaysia on 5 June 2020, any bookings with stay dates between 1 March 2020 to 30 June 2021 will be
exempted from a 6% Sales & Service Tax. This exemption is also applicable for all other services provided
by the hotel (excluding third party services).
• Taxes, levies or charges are subject to change in accordance with Malaysian Government legislation.
• The hotel reserves the right to adjust rates, in the event of tax alteration and service charge amendments by the Government.
PAYMENT :
1. Full payment is required upon confirmation & non-refundable
Cancellation
1. In the event of no-show for whatever reasons, HIS Malaysia is entitled to the full payment of the duration of the package
2. Full payment will be converted to cancellation charge should there be any cancellation.
3. Any amendment or postponement of arrival date after full payment will not be entertained.