FAQs
Additional 2 mattress can be add on in Club Deluxe Family, each mattress RM 80 per room per night.
Syahbandar Jetty to Island: 9AM, 10:30AM, 3PM
Island to Syahbandar Jetty: 7AM, 11AM & 12NOON
*For those take 3pm ferry in, will miss 1 lunch, 1 tea break & 1 snorkeling trip.
*9am ferry in & 11am ferry out always will provided to guest unless the guest have specify which boat timing to take.
*Please stand by at Jetty half an hour prior departure time.
*Room is subject to availability upon confirmation.
• All rates quoted already included 6% Sales & Service Tax (SST).
• Taxes, levies or charges are subject to change in accordance with Malaysian Government legislation.
• The hotel reserves the right to adjust rates, in the event of tax alteration and service charge amendments by the Government.
• Itinerary and package content is subject to last minute changes due to weather or operational issue.
• Activity stated (if included) is provided on complimentary basis, no refund will be made for cancellation of activities due to weather or operational issue.
* Unutilized services in the package will not be refunded nor replaced with other services.
* Check-in time : 1PM & Check-out time : 09:30am
PAYMENT :
1. Full payment is required upon confirmation & non-refundable
Cancellation
1. In the event of no-show for whatever reasons, HIS Malaysia is entitled to the full payment of the duration of the package
2. Full payment will be converted to cancellation charge should there be any cancellation.
3. Any amendment or postponement of arrival date after full payment will not be entertained.