FAQs
• 24-hour check-in and check-out (subject to prior notice of arrival and departure details at time of booking)
• Daily breakfast at ATAS - Modern Malaysian Eatery, In-Room Dining at any time in your guest room, or onthe-go
• Complimentary best-in-class Wi-Fi
• Complimentary stocked mini bar with daily replenishment
• Complimentary local calls
• Welcome drink of choice
• Nespresso coffee machine
• 24-hour access to fitness centre
• La Bottega toiletries
• Sumptuous 330-thread count Egyptian cotton bed linen
• Welcome bottle of wine
• Butler service
• Complimentary laundry and pressing up to five (5) pieces per day, non-accumulative, exclude dry cleaning
and express services
• Daily evening cocktails and canapes from 1730 hour – 1930 hour at SANTAI Pool Bar and Lounge
• Complimentary usage of Boardroom for 2 hours (subject to availability)
• Single occupancy - One king bed or two single beds for one guest
• Double occupancy - One king bed for two guests
• Twin occupancy - Two single beds for two guests
• Bedding types are on a request basis only.
• Extra beds are subjected to availability and can only be added into selected room categories. All Deluxe Rooms,
twin-bedded rooms and selected Corner Studios are not able to feature extra beds.
• MYR 126.00 per night is applicable for a child (Age 0-11 Years) rollaway bed inclusive of complimentary
breakfast, with a maximum of one rollaway bed per room.
• MYR 232.00 per night is applicable for an adult (Age 12 and above) rollaway bed inclusive of one
breakfast, with a maximum of one rollaway bed per room.
• The above offer is applicable for New Bookings only. Room is subject to availability upon confirmation.
• All rates quoted are not subjected to 6% Sales & Service Tax (SST).
• In accordance with the Short-Term Economic Recovery Plan (PENJANA) announced by the Government of
Malaysia on 5 June 2020, any bookings with stay dates between 1 March 2020 to 30 June 2021 will be
exempted from a 6% Sales & Service Tax. This exemption is also applicable for all other services provided
by the hotel (excluding third party services).
• Taxes, levies or charges are subject to change in accordance with Malaysian Government legislation.
• The rates are applicable to individual leisure travellers up to a maximum of 9 rooms arriving on or staying
through the same day.
• The hotel reserves the right to adjust rates, in the event of tax alteration and service charge amendments by
the Government.
PAYMENT :
1. Full payment is required upon confirmation & non-refundable
Cancellation
1. In the event of no-show for whatever reasons, HIS Malaysia is entitled to the full payment of the duration of the package
2. Full payment will be converted to cancellation charge should there be any cancellation.
3. Any amendment or postponement of arrival date after full payment will not be entertained.