FAQs
* Mandatory Charges: Tourism Tax of MYR10 per room per night for all foreign passport holders will be collected by the hotel upon check-out.
* Parking: Hotel offers self-parking at complimentary and valet parking at MYR35 per entry (plus applicable taxes).
* Check-In/Checkout Times: Check-in time shall be after 2.00pm (local time) and checkout time shall be before 12.00noon (local time) on the relevant day. Any request for early checkin, or late checkout, will be subject to the Hotel's sole discretion, which shall be based on, inter alia, the Hotel’s room availability on the relevant day. Subject to the foregoing, no request for early check-ins will be entertained unless such request is made no later than 24 hours before the proposed time of early check-in.
* Day-Use Policy/Late Checkout: Save for any late checkouts agreed by the Hotel, the Hotel shall charge 50% of the contracted room rate for any checkout at or after 12.00noon (local time) but before 6.00pm (local time), and the full contracted room rate for any checkout at or after 6.00pm (local time). This clause shall not, in any case, apply to the first day/night of use of the relevant
* The above offer is applicable for New Bookings only. Room is subject to availability upon confirmation.
* Applicable for Malaysian Resident only.
* Require consecutive 2 nights stay.
* Identity Card require upon check in for verification & registration.
* Rates are inclusive of 10% service charge and 0% government taxes.
* Prior reservation is required and subject to room availability at the time of reservation
* Advance reservation is required for dinner & hi tea.
• In accordance with the Short-Term Economic Recovery Plan (PENJAN by the Government of Malaysia on 5 June 2020, any bookings with stay dates between 1 March 2020 to 30 June 2021 will be exempted from a 6% Sales & Service Tax. This exemption is also applicable for all other services provided by the hotel (excluding third party services).
• Taxes, levies or charges are subject to change in accordance with Malaysian Government legislation.
• The hotel reserves the right to adjust rates, in the event of tax alteration and service charge amendments by the Government.
* The above discount is not applicable for any other facility or added value item i.e extra bed, food beverages, tobacco, spa & resort and recreational.
• The Resort reserves the right to terminate or amend the offer without prior notice
PAYMENT :
1. Full payment is required upon confirmation & non-refundable
Cancellation
1. In the event of no-show for whatever reasons, HIS Malaysia is entitled to the full payment of the duration of the package
2. Full payment will be converted to cancellation charge should there be any cancellation.
3. Any amendment or postponement of arrival date after full payment will not be entertained.