FAQs
1. Before you travel
*Ensure that you are fully vaccinated and have your MySejahtera Digital Vaccination Certificate
*By definition, you are considered as fully vaccinated:
a) Pfizer/ AstraZeneca/ Sinovac = 14 Days after your final dose
b) Cansino/ Johnson & Johnson = 28 Days after your final dose
*Obtain your travel permit from PDRM with proof of travel itineraries
*Non-vaccinated dependents of 18 years old and below are only allowed to travel if from the same household
2. On your way here
*Adhere to strict safety protocols according to your mode of transport
3. Checking-in Procedure
*Check your temperature (guests with a reading of 37.5 degrees Celsius will not be allowed to enter)
*Scan the MySejahtera QR code
*Provide your MySejahtera Digital Vaccination Certificate for verification to our staff
4. Safety measures during your stay
*Daily temperature checks will be conducted for guests and staff
*Remember to adhere to the safety protocols
5. Before departure
*Check-out at our Reception counter
*Adhere to strict safety protocols according to your mode of transport
*Embark on a safe travel home
1. Before you travel
*Ensure that you are fully vaccinated and have your MySejahtera Digital Vaccination Certificate
*By definition, you are considered as fully vaccinated:
a) Pfizer/ AstraZeneca/ Sinovac = 14 Days after your final dose
b) Cansino/ Johnson & Johnson = 28 Days after your final dose
*Obtain your travel permit from PDRM with proof of travel itineraries
*Non-vaccinated dependents of 18 years old and below are only allowed to travel if from the same household
2. On your way here
*Adhere to strict safety protocols according to your mode of transport
3. Checking-in Procedure
*Check your temperature (guests with a reading of 37.5 degrees Celsius will not be allowed to enter)
*Scan the MySejahtera QR code
*Provide your MySejahtera Digital Vaccination Certificate for verification to our staff
4. Safety measures during your stay
*Daily temperature checks will be conducted for guests and staff
*Remember to adhere to the safety protocols
5. Before departure
*Check-out at our Reception counter
*Adhere to strict safety protocols according to your mode of transport
*Embark on a safe travel home
PAYMENT :
1. Full payment is required upon confirmation & non-refundable
Cancellation
1. In the event of no-show for whatever reasons, HIS Malaysia is entitled to the full payment of the duration of the package
2. Full payment will be converted to cancellation charge should there be any cancellation.
3. Any amendment or postponement of arrival date after full payment will not be entertained.